With the main objective of keeping travel agencies up to date on the procedures and policies to follow due to the Coronavirus outbreak, we will make available the airline communications here.
We will try to keep this post constantly updated, however, we alert you to the fact that the information is constantly changed by companies and that it is sometimes difficult to keep up with.
2022
30/June
LUFTHANSA | Contact details in reservation
02/June
AEGEAN e OLYMPIC | NO VOID TICKETS ALLOWED
31/May
TURKISH AIRLINES | NEW FARE STRUCTURE
01/May
EMIRATES | Waiver policy related to Covid-19 as of May 1, 2022
18/April
APAVT | Airline Blacklist - Update
18/April
AIR CANADA| MCT ( Minimum Connecting Time)
28/March
TURKISH AIRLINES | YR RATE UPDATE
22/Março
TAP | TAP will adjust the YQ rate
21/March
THAI AIRWAYS | FUEL RATE CHANGE
18/March
ROYAL JORDANIAN | IMPORTANT CONTACT INFORMATION ON BOOKING
18/January
TRAVELPORT | Smart Tip - New SSR in Sata reservations
14/January
CONSOLIDADOR.COM | OSI MANUAL TO INSERT IN CHILD BOOKINGS - GDS GALILEO - IMMEDIATE EFFECT
13/January
AZUL | DOMESTIC MESH ADJUSTMENT - JANUARY 2022
2021
29/December
CONSOLIDADOR.COM | Portugal in New High-Risk areas by RKI
22/December
AZUL | BRAZIL ENTRY RULES UPDATE
TAP | BRAZIL Changing Entry Rules
20/December
LUFTHANSA | TWP 2107: New rebooking deadline until March 15, 2022 for greater travel flexibility
16/December
APAVT | Entry restrictions in Italy
TAAG | Obligation to fill in the PLF form
14/December
13/December
ROYAL AIR MAROC | Cancellation of flights to and from Morocco
TAP | PLF Form - Mandatory Completion for Boarding
09/December
AZUL | UMNR ON DIRECT FLIGHTS ONLY
07/December
APAVT | Circular 234/2021 - Belavia Belarusian Airlines Suspension
APAVT | Circular 233/2021 - Travel to the United Kingdom
03/December
AER LINGUS | New requirements from SA countries Portugal
TURKISH AIRLINES | AIR TRAFFIC RULES FOR PORTUGAL
EMIRATES | Covid-19 negative test presented on arrival in Portugal
29/November
TAP | NEW ENTRY RULES IN PORTUGAL
24/November
CONSOLIDADOR.COM | USA - NEW ELEMENTS REQUIRED IN PNR
18/November
CONSOLIDADOR.COM | TASF WILL BE SUSPENDED
16/November
AIR MADAGASCAR | SUSPENSION OF AIR MADAGASCAR MD / 258
08/November
AIR FRANCE / KLM | Very important I Validity of EMD CDET Vouchers
25/October
AIR EUROPA | Voucher refund procedure
25/October
14/October
AIR EUROPA | DIRECT REFUND OPTION BY GDS
13/October
EMIRATES | COVID-19 WAIVER POLICY UPDATE
05/October
04/October
AIR CANADA - IATA 830D RESOLUTION
04/October
QANTAS | TICKETS IN CREDIT DUE TO COVID-19 TRAVEL RELATED RESTRICTIONS
04/October
TAP - REMEMBER PROCEDURES FOR CANCELED FLIGHTS (UN)
04/October
BEIJING - SUSPENSION OF THE TRANSPORTATION OF PASSENGERS DEPARTING FROM ALL AFRICAN COUNTRIES
30/Setembro
LUFTHANSA - EXTENDED REDIAL DEADLINE UNTIL 15 JANUARY 2022
30/Setembro
EMIRATES - DUBAI STOPOVER REQUIREMENTS LONGER THAN 10 HOURS
29/September
28/September
TAP - VOUCHER VALIDITY EXTENSION
14/September
TAP - UPDATE ON ISSUANCE DEADLINES TDC
07/September
TAP - TAP EXTENDS CAMPAIGN RESERVE WITH CONFIDENCE
07/September
APAVT - ALITALIA / ITA - RESERVATIONS ALREADY MADE
03/September
BRITISH AIRWAYS - EXCESSIVE CHURNING POLICY
17/August
APAVT - CUBAN AVIACION SUSPENSION
23/July
16/July
BEIJING CAPITAL AIRLINES - NEW REQUIREMENT (X-RAY) FOR PASSENGERS TRAVELLING TO CHINA FROM A THIRD COUNTRY IN TRANSIT VIA LISBON | Attach 1 | Attach 2
14/July
ROYAL AIR MAROC - NEW CONDITIONS OF ENTRY TO MOROCCO ***NEW UPDATE *** | Attach 1 | Attach 2 | Attach 3
13/July
ROYAL AIR MAROC - NEW CONDITIONS OF TRAVEL FOR PASSENGERS FROM PORTUGAL TO MOROCCO | Attach 1 | Attach 2 | Attach 3
09/July
AIR EUROPA - Mandatory QR code to enter and transit Spain
07/July
AZUL (AD) - Change on BSP Portugal Standard Commission
01/July
TAP PORTUGAL - RT-PCR Test on departure to Tunisia
FLY UIA - Cash payment only with Ukraine Airlines
28/June
APAVT - Air Traffic from 29 June onwards
LUFTHANSA - Germany Important Travel Information
LUFTHANSA - RKI Information on the designation of international risk areas
24/June
AIR TRANSAT - Update on Air Transat refund requests
AIR EUROPA - Terminal changes at Madrid-Barajas
09/June
STP AIRWAYS - Change of Schedule - LISTMSLIS - 11/12 Jun
26/May
BEIJING CAPITAL AIRLINES - New Policy [25MAY21]
19/May
BEIJING CAPITAL AIRLINES - Additional Requirement
18/May
LUFTHANSA - New regulations for travellers entering or transiting in Germany [Update 17/May]
14/May
ETIHAD AIRWAYS - PCR Test validity update
LUFTHANSA - New regulations for travellers entering or transiting in Germany
11/May
05/May
QATAR AIRWAYS - PCR Test for selected destinations
28/April
AIR FRANCE/KLM - Flight ban to India
22/April
12/April
06/April
APAVT - Czech Airlines - Insolvency Application
31/March
TAP - COVID-19: New repatriation flight from Lisbon to São Paulo on April 8 [Atualização 29MAR21]
30/March
EMIRATES - Travel requirements Sri Lanka
29/March
AIR SERBIA - Distribution Cost Fee [REMINDER]
26/March
AIR FRANCE/KLM - Travelling to India
19/March
AIR FRANCE/KLM - Dutch government changes travel requirements
15/March
AZUL - Extension of the suspension of flights PORTUGAL/BRAZIL/PORTUGAL [UPDATE 15MAR21]
04/March
LUFTHANSA - Germany restricts entry from areas with virus variants [UPDATED 04/MAR]
03/March
CONNECT CABO VERDE SERVICES - Suspension for LIS/RAI/LIS & LIS/SID/LIS flights
02/March
BEIJING CAPITAL AIRLINES - Lisbon Flight
01/March
AZUL - Extension of suspension of flights Portugal-Brazil
25/February
LATAM - Ends cooperation with Amadeus
19/February
LUFTHANSA - Germany restricts entry from areas with virus variants [UPDATED]
15/February
EMIRATES - Requirement for travel by destination
28/January
AIR TRANSAT - Cancellation of the winter operation on the Lisbon and Porto routes to Toronto
AMERICAN AIRLINES - Essential information to enter the United Kingdom
27/January
Portugal cancels flights to and from Brazil starting friday
21/January
AIR TRANSAT - Requirements for international travel to Canada
ROYAL JORDANIAN - Requirements for international travel to Jordanian
UIA - Requirements for international travel to Ukraine
UNITED AIRLINES - Requirements for international travel to U.S.A
19/January
BEIJING CAPITAL AIRLINES - Cancellation JD429/JD430 Flights: 11, 18 and 25Feb21
LUFTHANSA - New regulations for travellers entering germany from risk area
XIEMAN AIR - Restriction on entry to china
18/January
TAAG - Covid-19: Commercial Policy Update
15/January
AMERICAN AIRLINES | New Covid-19 testing requirements for passengers traveling to the U.S.
BBC NEWS | Covid Brazilian variant sparks South América travel ban
2020
14/December
BEIJING CAPITAL AIRLINES - Xi'an customs - New requirement
ETHIOPIAN AIRLINES - Update Policy
SINGAPORE AIRLINES - Your travel plans
WESTJET - Covid-19 air refund policy
24/November
AER LINGUS - New entry requirements in Ireland
23/November
SATA - Issues against SATA vouchers
20/November
AIR TRANSAT - Early registration before your trip to Canada
TURANGRA - Decree on mandatory testing before boarding published in Diário da República
19/November
LUFTHANSA - Soft Launch of Covid-19 Test Center for Flights Bound for China
12/November
SUMMERWIND - New travel rules with the A3
11/November
LUFTHANSA GROUP - Quarantine rules for passengers entering Germany from a risk area
10/November
5/November
BEIJING CAPITAL AIRILINES - JD430 LISXIY 09NOV and 16NOV - New departure time
3/November
BEIJING CAPITAL AIRLINES - Passengers from Africa and South America who travel to China via Lisbon
30/October
UNITED - New information needed for the UK due to Covid-19
26/October
BEIJING CAPITAL AIRLINES - Passengers arriving in Portugal
15/October
BEIJING CAPITAL AIRLINES - Latest requirements for passengers entering the UK
EMIRATES - Test Requirements Covid-19 PCR
13/October
EMIRATES - Travel requirements
11/September
UKRAINE INTERNATIONAL AIRLINES - No entry for foreigners from 28 August 2020 to 28 September 2020
VUELING - Important information
7/September
TURKISH AIRLINES - Booking Procedures: APIS
1/September
AEGEAN AIRLINES - Our Commitment to Your Safety
31/August
EMIRATES - Updating of Travel Requirements
TURKISH AIRLINES - Procedures Coronavirus Update
28/August
VIRGIN ATLANTIC - Important India Travel Requirements
27/August
QATAR AIRWAYS - Commercial Policy Update
26/August
AZORES AIRLINES - Contacts to enter the USA
BEIJING CAPITAL AIRLINES - Covid-19 mandatory test from Portugal to China from 01 September 2020
BEIJING CAPITAL AIRLINES - Health Declaration Form
21/August
AIR MALTA - Public health travel declaration and passenger location forms in Malta
17/August
AEGEAN AIRLINES - New Entry Procedure for Greece and Egypt
13/August
AEGEAN AIRLINES - New Entry Procedure for Greece
BEIJING CAPITAL AIRLINES - Passengers from UK need a Negative Covid-Test for boarding
JAPAN AIRLINES - Passenger Contact Details and JAL SMS Notification Service
11/August
SATA - Mandatory of Contacts in Reservations
TURKISH AIRLINES - Portugal Covid-19: Update
10/August
QATAR AIRWAYS - Advice to Travellers
6/August
AIR FRANCE/KLM - Reopening of the route to Shangai
EMIRATES - Resumes DXB LIS Flight
5/August
AIR TRANSAT - Commercial Policy
4/August
VIRGIN ATLANTIC - Covid-19 Pre-Flight Communications
VIRGIN ATLANTIC - Covid-19 Unaccompanied Minors Update
27/July
ROYAL JORDANIAN - Flight cancellation update
24/July
SAA - Suspends all the international, regional and domestic operations
LUFTHANSA GROUP - Austrian Airlines,Lufhtansa and Swiss reactivate direct refunds via GDS and NDC
21/July
QATAR AIRWAYS - Flight Resumption and Commercial Policy Updates
20/July
IBERIA - Health and Safety Regulations in Spain
AIR CANADA - Government entry requirements
LATAM - New restriction of access to Lisbon - Portugal
17/July
AZUL - New Update - Negative Test Covid-19
TAAG - Covid-19 Trade Policy Update
SUMMERWIND - Mandatory presentation of PLF and QR Code
8/July
AIR FRANCE / KLM - Flexibility policy
EMIRATES - Dubai is open to tourists once again
ROYAL JORDANIAN - Update cancelled flight
TAP - Covid-19: AVIH on direct flights only
TAP - Covid-19: Travel restrictions and entry requirements
TAP - Hand Luggage Restrictions - Italy
2/July
AZUL - Mandatory Covid-19 negative test presentation for flights in/ou Brazil
SUMMERWIND - Requisitos de entrada em Espanha
TAAG - Mandatory FOID item on reservations
1/July
TAAG - Covid-19 trade policy update
24/June
18/June
TAP - Procedures for cancelled flights
TAP - Rules for voucher issuance
TAP - Voluntary change procedures
17/June
EMIRATES - Reconfirmation of reservation
LUFTHANSA GROUP - Simplified reconfirmation process for bookings affected by flight cancellations
16/June
AZORES AIRLINES - Bookings for inter-island connecting flights
29/May
IBERIA - Resumption of operations
LUFTHANSA GROUP - Reconfirmation of existing bookings | PowerPoint
SATA - Resumption of flights from 29 May
27/May
LATAM AIRLINES - Important Update
18/May
AIR CANADA - Flexible booking options for when the time is right to travel
QATAR AIRWAYS - Passenger Guidelines: Travel with Confidence
20/April
VIRGIN ATLANTIC - Commercial Policy Bulletin: Covid-19 flexibility for passengers update 20 April
VIRGIN ATLANTIC - Covid-19 London Heathrow Terminals
17/April
TAP - Time limit for new reservations and reissues for all flights in May and June - From 17 April
16/April
SAUDIA AIRLINES - Important information
XIAMEN AIRLINES - Standards Codes
14/April
AIR TRANSAT - Update on change/cancellation policy due to Covid-19
13/April
EMIRATES - Refund and Change Policy
SRILANKAN AIRLINES - Reissue/Cancellation procedure for flights until 31 December 2020
1/April
VIRGIN ATLANTIC - Covid-19: All of the latest news
27/March
ETIHAD AIRWAYS - GDS refund function temporarily suspended
ETIHAD AIRWAYS - Temporarily suspend all services to and from the UAE following government directive
SOUTH AFRICAN AIRWAYS - Covid-19: SAA suspends all flight operations until the end of May 2020
TAP - Covid-19: Procedures for tickets with original travel up to 31MAY20
26/March
EMIRATES - Changes and cancellations of travel
TAP - Covid19: Procedures for tickets with original travel up to 31MAY20
24/Março
23/March
ETIHAD AIRWAYS - Temporarily suspend all services to and from the UAE following government directive
QATAR AIRWAYS - Passenger guidelines - Coronavirus outbreak: Rebooking and refund options
TURKISH AIRLINES - Portugal state of emergency due to Corona virus outbreak - update
21/March
AIR CHINA - Suspension of air operations in Barajas and El Prat
EMIRATES - Changes and cancellations of travel
UNITED - Extended: Change fee waiver for tickets purchased on/before March 2, 2020
VIRGIN ATLANTIC - Covid-19 flexibility for customers update 3 clarification
20/March
SAA - Covid-19: SAA International operations suspended
TURKISH AIRLINES - Portugal state of emergency due to Corona Virus outbreak | Update
TURKISH AIRLINES - Portugal state of emergency due to Corona Virus outbreak
19/March
TAAG - International flights to and from Angola suspended
TAP - Covid-19: Procedures valid from 19MAR20
18/March
TAP - New procedures with effectiveness on 18 March 2020
17/March
BRUSSELS AIRLINES - Temporarily suspends all flights as of 21 March 2020
TAP - Credit Card payments suspended
16/March
AER LINGUS - Book with peace of mind
FINNAIR - Coronavirus: Latest news and procedures
QATAR AIRWAYS - Passanger guidelines - Coronavirus outbreak
SATA - Covid 19: Rebooking at Travel Agencies
TURKISH AIRLINES - Procedure for restriction of entry to Turkey
UNITED - International schedule change refund policy
31/January
BEIJING CAPITAL AIRLINES - Reschedule tickets: Waiver for free change policy
